Sector
Industry and manufacturing
Autonomous ERP and CRM operation in manufacturing
The customer quotes and brand details below are representative content, prepared to show the structure of the template.
The challenge
Field sales and operations teams spent long stretches inside complex SAP ERP and Salesforce screens just to look up or process customer requests and stock levels.
Our approach and integration
We designed a function-calling architecture so the model does not only answer but acts. A two-way connection runs over SAP NetWeaver and the Salesforce REST APIs. Critical operations — confirming an order, issuing a quote — pass through a human-in-the-loop approval layer.
Results and impact
Manual ERP data entry by account managers was eliminated entirely.
More than 2,000 operational transactions a day now run autonomously.
Order creation and stock checks fell from 15 minutes to 20 seconds.
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